New American Funding Customer Care Details
Published date: 23/12/2017
- Location: Gurgaon, Haryana, India
CONTACT US
Customer Service
Phone: (800) 450-2010 x 7100
e-mail: CustomerService@nafinc.com
Servicing
Phone: (800) 893-5304
e-mail: CustomerCare@nafinc.com
Payment mailing address:
New American Funding
PO Box 650076
Dallas, TX 75265-0076
New American Funding
14511 Myford Road, Suite 100
Tustin, CA 92780
ABOUT US
Our Mission
At New American Funding, our mission is to provide homeowners and future homeowners a variety of home financing options at competitive rates; fulfilling their needs in a manner that enhances their standard of living in realizing the American Dream.
Hard Work and Getting It Done!
We at New American Funding believe in working hard to get the job done. Our leaders set the example, and it’s this example that encourages the entire team to reach for the goal of greatness. Together, we work hard to be leaders in the industry, to stand out from the competition, and, above all, to make sure our customers are satisfied.
Integrity
We play by the book, we uphold the truth, we look at what’s right and wrong and choose right. In a day and age where nearly everything can be compromised, we stand firm. We treat our customers with the integrity they deserve by openly and willingly disclosing the information they need to decide on the loan that’s right for them. At New American Funding, it’s not about earning your dollar. It’s about earning your trust.
Team Effort
Nobody goes it alone. We process all loans in-house, from origination to underwriting and funding. Our great team work is what makes us strong, helps us to grow, and allows us to continually deliver excellent customer service and top-notch loan products.
Treating Others As You Would Like to Be Treated
It means we treat our customers, and each other, with compassion, understanding and patience. We listen to our customers, and to each other. We put ourselves in the other person’s shoes, walk a mile, and then determine the best resolution for any given situation.
Continuous Learning
This is an integral part of New American Funding’s success. Whether it be continued licensing education for our agents, pursuing industry designations, or simply honing and acquiring new skills, New American Funding encourages its employees to become life-long learners in the continuous pursuit of excellence. Daily we strive to discover, research, and learn more about our customers’ wants and needs, so we may better serve them.
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